Support
Questions about an order, a sale or your account go to thrift@thriftapp.is
If an order goes wrong, the quickest way is to report it in the app.
What does it cost to buy?
The price of the piece, plus ISK 190 buyer protection. Delivery is added at Dropp’s prices, unless you pick the piece up.
How do I pay?
With Apple Pay, Google Pay or a card. Þrift doesn’t store card numbers.
When do I get paid as a seller?
Once the buyer’s 48 hours to report a problem have passed, the money goes to your bank account, less the 12% commission.
The seller never sent it. What happens?
A seller has 3 working days to send. If that time passes, their part of the order is cancelled automatically and refunded in full, delivery included.
It never arrived, or it isn’t as described
Report it in the app within 48 hours of delivery, with photos. If that time has passed, email us at thrift@thriftapp.is.
Can I return something that doesn’t fit?
No. Buyer protection covers a piece that doesn’t arrive or isn’t as described. It doesn’t cover size or a change of mind, so ask the seller in a message before you buy.
How do I delete my account?
In the app’s settings. The account is deleted once any open orders are complete. See the privacy policy.
When does the app come out?
Þrift comes out on iOS and Android in autumn 2026. Until then, questions go to thrift@thriftapp.is.
Verified sellers
Secure payments
- Legal entity
- Salva ehf.
- Address
- Skógargerði 6, 108 Reykjavík
- thrift@thriftapp.is
- Phone
- +354 765 1030
- Registration no.
- 690408-0150